Job Description
We are looking for someone with a passion for data and the drive to deliver data solutions and business insights with the Enterprise Insights team at Zendesk. Your job as an Analyst, Enterprise Insights is to deeply understand the current data pain points of GTM teams e.g. Sales, Success, Marketing within Zendesk and build beautifully simple visualizations, tools, and analysis that will significantly improve the way these teams engage with our customers. This role reports to the Senior Manager, Enterprise Insights supporting GTM teams and will be a key team player within the Enterprise Data & Analytics team.
What you get to do every day:
Develop a strong partnership with key stakeholders within the GTM teams and thoroughly understand their business strategy and operational objectives
Improve business and operational efficiency by developing, automating, and maintaining scalable processes, tools, and dashboards
Enable the GTM teams and EDA team members by developing easy-to-use tools and easy-to-understand training and documentation
Identify areas for process optimization using actionable analysis and develop compelling insights and recommendations for GTM leadership
Develop SQL queries and perform analysis to understand trends in customer experiences and business health performance
Work with large amounts of data from many data sources and develop subject matter expertise on how it all connects together and relates back to the customer
Measure and track efficiencies gained and ROI realized as a result of improving the way the organization engages with our customers
What you bring to the role:
BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science
Excellent SQL skills a must (experience with BigQuery a plus)
True passion for data and analytics and the value of data-driven decision making
Experience with Tableau or similar data visualization tools highly preferred
An analytical mindset, with the intellectual curiosity to search for context and insight behind the numbers paired with a strong business acumen
Able to tell a visual story that leads to results and decision making
Team player with strong relationship building, communication and presentation skills
Experience working in an Agile/Scrum development environment a plus
#LI-JH
#LI-Remote
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.