Job Description
Zendesk is a service-first CRM company that builds powerful, customizable software crafted to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.
Our Enterprise Data & Analytics (EDA) is looking for a talented and experienced Staff Data Engineer to join our growing platform & engineering team. You’ll work in a collaborative Agile environment using the latest in engineering best practices with involvement in all aspects of the software development lifecycle. You will be responsible for designing & developing curated data products, apply standard architectural practices, and support Data Product Managers in evolving our core data products. You will primarily develop on Google Cloud Platform and other technologies such as Linux, Docker, Kubernetes, BigQuery, Kafka, Airflow, and Python.
What you bring to the role:
Programming and automation of data processing systems in Linux/Cloud environment
Familiarity with processes supporting data transformation, data structures, metadata, dependency and workload management.
Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Previous experience with Linux, GCP, Docker and Kubernetes
Good command of Python or Go
Ability to quickly master new technologies
5+ years of software development or DevOps/DataOps experience
BA/BS degree in Engineering, CS, or equivalent
What you get to do every single day:
Create and maintain data pipelines and data products in the Enterprise Data Warehouse
Identify, design, and implement internal process improvements: automating manual processes, optimising data delivery, re-designing infrastructure for greater scalability, etc.
Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using cloud native ingestion services
Build analytics solutions that provide actionable insights into customer, finance, operations, and other key business domains
Work with data and analytics experts to strive for greater functionality in our data systems
Participate in an on-call rotation along with the rest of the team
Use a wide variety of technologies, learn new things, wear lots of hats (actual hats optional)
Participate in diverse projects and collaborate with engineering, product, analytics teams
Have fun and enjoy your time @ Zendesk
What the stack looks like:
Our platform runs on GCP and AWS, fully orchestrated by Kubernetes
We use Terraform and helm to deploy and manage platform components.
Our data pipeline is built on Kafka, GCS, BigQuery and Airflow
And the underlying code written in Python and Go
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
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