Job Description

Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Data Engineer to help wrangle customer data.

You will work on a small, agile team within the Professional Services technical organization. You need to be a self-starter and be able to balance priorities to bring your projects to completion. Your work will focus on redefining and moving data into and out of Zendesk. This will include data imports, data exports, configuration replications.

What you get to do every day:

• Help Zendesk customers access their data quickly and efficiently

• Transform datasets of a variety of sizes into formats that can be consumed by Zendesk

• Perform data imports for a wide variety of customers

• Support the Professional Services team to ensure completion of platform data services projects

• Surpass the “garbage in - garbage out” principle for data, in other words you’ll get the chance to turn bad data into good

• Maintain technical expertise across the Zendesk API & Platform infrastructure capabilities

• Become a domain specialist in Zendesk Platform Data Services

• Maintain and improve the tools that are used to perform data migrations and replications

Basic Qualifications:

• 3+ years experience with Python 3 and SQL

• 2+ years experience with PostgreSQL / MySQL

• 2+ years experience with relational databases, SQL, and ORMs

• 1+ years experience with REST APIs, Web Services, Backend integrations, Data Pipelines, Data Engineering, Database design, Data modeling

Preferred Qualifications

• Experience delivering high-quality and maintainable code for a variety of contexts

• Experience designing, developing, and deploying cloud applications on AWS platform

• Experience with Amazon Aurora

• Experience performing ETL on data sets ranging in size from the hundreds to the millions

• Experience with software engineering, web applications and familiarity with current web development technologies

• Ability to engage on several paid projects concurrently

#LI-MB5

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About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only:  Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19.  Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.