Job Description
This position is part of the Enterprise Data & Analytics team (EDA), a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $3 Billion company with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for efficient decision making. Ultimately, our data ecosystem is used to improve our operational efficiencies, deepen our understanding of the business, and improve our customers’ experience.
The EDA Data Solutions team gets the glorious privilege of working on some of the most challenging analytics data problems at Zendesk. Our small but mighty pod partners with a variety of stakeholders to truly identify with their data challenges to develop strategies, requirements, and in some cases validate or invalidate potential solutions with insightful proofs of concepts.
While our team is not responsible for delivering solutions in production, we deliver technical requirements and partner with our engineering teams to help ensure the strategy is realized. The person in this role will influence the trajectory of our analytics and will impact decision making capabilities throughout the company.
Who you are:
Empathetic to the analytic needs of business stakeholders, product owners, engineers, and analysts, the right candidate has the ability to translate objectives into usable, practical solutions and ultimately develop comprehensive technical requirements
Adheres to established protocols but can adapt to change as needed
Willing to improve existing systems, make recommendations, and is not afraid to challenge what we believe to be true
Natural curiosity to discover nuances in technology and data
Deep passion for accuracy, and resourcefulness to verify assumptions
What you get to do every day:
Connect with business teams, product owners, analysts, engineers and other data consumers to determine data needs
Develop and use a detailed approach to work through the most pressing analytics data challenges
Design, build, and test data solutions
Apply your technical skills and programming languages to tease out solution capabilities
Collect, construct, and communicate data engineering requirements and documentation
Advocate for data standard methodologies to the analytics community we serve
Own the solution designs and be their champion
Engage with engineers and users to ensure shared success and deeper insights
Practice good data hygiene and implementation standards
Provide regular updates for technical and non-technical partners
What you bring to the role:
Basic Qualifications:
Deep desire to make your partners successful when using your solutions
Demonstrated ability to detail schemas, data models, data dictionaries, etc.
Experience with relational, columnar, and graph databases
Must demonstrate proven SQL skills with 3+ years experience in this area
Proficiency in at least two programming languages
4+ years working with SaaS web applications, and similar technologies
4+ years experience in a similar role
Preferred Qualifications:
Data modeling skills
Experience with data visualization tools
Experience with Google Cloud Platform (GCP)
Bachelor’s Degree or equivalent experience
Self-motivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding how product data needs to be consumed by our organization
Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units
Well-established personal processes to prioritize multiple requests from varied stakeholders, in a way that maintains clear priority, adjusts when needed, and is always helpful and cheerful
Interested? Even if you aren't an exact fit, don't hesitate to apply! We are interested in finding the best candidates, and they may come from a nontraditional background.
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About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
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