Job Description
At Zendesk, we get excited about building software that delivers the ultimate customer experience. Our goal is to ship beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
Zendesk Explore is our analytics product. It is a complex business intelligence application, serving 100,000 customers, utilising data from over 500 million Zendesk users and 40+ external data source connectors. Explore is responsible for ingesting millions of records from the Zendesk product family and then allowing them to be queried and visualised at low latency - and all that at scale!
We’re looking for a hardworking Senior Data Engineer to help take Zendesk products to the next level in terms of functionality, reliability and scalability. You’ll be joining a team that works on our Explore analytics data engine and data stores. Explore is a complex reporting application which provides analytics for Zendesk data. You’ll have the skills, experience, wisdom, patience and determination to work with the team to maintain and support the product to meet our customers needs.
What you'll do every day:
Create and maintain data pipeline architecture and highly performant data stores.
Identify, design, and implement internal process improvements: automating manual processes, optimising data delivery, re-designing infrastructure for greater scalability, etc.
Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
Work with stakeholders including the Engineering, Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
Work with data and analytics experts to strive for greater functionality in our data systems.
What you'll bring to the role:
Up to five years of proven experience working on data pipeline or big data environments, and an extensive knowledge of data storage methodologies and technologies
Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Familiarity with processes supporting data transformation, data structures, metadata, dependency and workload management.
Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
Nice-to-haves:
Experience with big data tools: EMR, Hadoop, Spark, Kafka, etc.
Experience with relational SQL databases, including Postgres and Redshift.
Experience with AWS cloud services: EC2, EMR, RDS, Redshift
Experience with stream-processing systems.
Experience with object-oriented / object function scripting languages an advantage
What we offer:
Full ownership of the projects you work on.
Team of passionate people who love what they do.
Interesting projects, ability to implement your own ideas and improvements.
Opportunity to learn and grow.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
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