Job Description

Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Senior Data Migration Engineer to help customers with their data transformation requirements.

You will work on an agile team within the Professional Services technical organization. In this customer facing role, you will collaborate with customers to understand the process of redefining and moving their data into and out of Zendesk.

You will become an expert on Zendesk data imports, data exports, and configuration replication - ultimately accountable to delivering on time and on budget with a high-level of quality. Including, but not limited to set expectations with Customers; exploring the data prior to any work; delivering project status reports; and performing quality assurance on the final delivery.

Does that sound like you? Join us now!

What you get to do every day:

• Help Zendesk customers understand best practices in migrating their data

• Effectively engage customers in mapping their data structures into Zendesk

• Develop and deliver migration projects/work from start to finish

• Ensure timely completion of platform data services work supporting the delivery team and become a subject matter expert

• Help craft, refine, and document the processes involved in migrations

• Actively test data before and after migration to ensure quality and accuracy

What you bring to the role:

• Ability to engage on several data migration projects concurrently

• Experience working with and manipulating data sets either in spreadsheets or with code

• Good understanding of data types and structures

• 7+ years of working experience in ETL and its processes for datasets ranging in size from the hundreds to the millions

• Advanced proficiency in developing scripts using Python & SQL

• Experience with REST APIs, Web Services, and AWS

• Experience with web applications and familiarity with current web development technologies

• Proven interpersonal skills, both written and verbal

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 87,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Individuals seeking employment at Zendesk are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

We are committed to building an inclusive culture and creating an environment where people can balance successful careers with personal commitments. If your experience looks a bit different from what we have described and you think you can succeed in this role we’d love to learn more about you!

#LI-Remote #LI-SKD

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only:  Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19.  Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.