About the team
Zillow Group is currently seeking a Senior Data Scientist to join the Customer Engagement Analytics (CEA) team. On the CEA team, we’re passionate about understanding the customer journey on our platforms through meticulous analysis and measurement. We relentlessly advocate for a seamless and delightful home shopping experience from dream to reality. The team works closely with the product organization to discover strategic opportunities in areas spanning the search and discovery process, membership and re-engagement, evaluation and curation of potential homes, and personalization for both the Zillow and Trulia brands. Finally, we scale this work by partnering with engineering teams to create and maintain key analytics tools and infrastructure.
About the role
In this role, you will delve into discovering deep insights about how customers interact with our mobile apps to find their next home, using this data to inform design and product development. You will provide thought leadership in the apps space, playing a pivotal role in crafting the long term vision of our apps ecosystem and how it intersects with experiences onsite and offsite. Through this role you will have frequent opportunities to share your analyses and recommendations with colleagues across the organization and see the results of your efforts affect millions of people daily. In this role, you will:
- Collaborating with product teams to develop evidence based approaches to finding gaps in the customer experience, measuring efficacy of particular solutions, and incorporating findings into the next iteration.
- Utilizing advanced analytics including clustering, propensity modeling, and other explanatory and causal inference techniques to gain a clearer picture of customer behavior.
- Creating compelling data stories and visualizations to influence decision makers.
- Serving as a mentor and resource to other data scientists on the team by hosting learning academies and authoring detailed documentation.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
You are ready to bring your data and analytics expertise to transform what it means to dream, search, and find a home. You seek to understand the many needs of our customers and advocate for them at every turn. You have an appreciation of the unique challenges posed by a multi-platform and multi-brand experience. Additionally, we expect you to have:
- An undergraduate or Master’s degree in a quantitative field (e.g. mathematics, engineering, statistics, finance, or similar)
- 6+ years of work experience involving quantitative data analysis and complex problem solving.
- A strong understanding of statistical concepts, measurement issues, and inference techniques.
- Mastery of SQL, Excel, and either Python or R, along with some experience with Tableau, Mode, or other visualization software.
- Extensive experience querying multi-terabyte-sized noisy data sets such as clickstream data.
- Experience with ETL pipelines, scheduling and productionalizing a plus.
- Ability to work cross-functionally and push partners to connect customer problems to business strategy.
- Strong written, verbal, and visual communication skills.
Transferable Skills
Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
In additional to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
Get to know us
Zillow Group, the largest portfolio of real estate brands on mobile and the web, is building a safe, on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow's businesses to find and get into their next home with speed, certainty and ease.
We are on a mission to help people unlock their next chapter and are building transformational tools and services that create an on-demand real estate transaction experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.
At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Human Rights Campaign (HRC) Corporate Equity Index, Fortune Best Workplaces for Technology, Fortune Best Workplaces for Millennials, Fortune Best Workplaces for Parents, Fatherly's Best Workplaces for New Dads, JUST Capital 100 Company, and the Bloomberg Gender Equality Index constituent.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.