Job Description

Zendesk is seeking a Senior Growth Data Analyst to join the Growth Marketing team. You’ll be joining a diverse crew of foodies, die-hard soccer fans, sci-fi nerds, and nature lovers! We are data-driven marketers, so every major decision starts with data analysis to find opportunity areas and to measure our efforts.

You will join a team of analysts who support our Growth & Monetization team, a dedicated group of product managers who are obsessed with making our e-commerce funnel a frictionless and beautifully simple experience! You will be diving into a wide scope of product, marketing, and financial data to help us make the right decisions and achieve our ambitious goals.

Who we’re looking for:

You are a great teammate, a fun fact sharer, looking to inspire and be inspired, not needing sole credit for wins and able to support others selflessly. You are a spunky person with a curious mentality who actually enjoys a challenge and sees it as an opportunity. Unafraid to admit failure and always eager to find solutions, you are resourceful, self-motivated to learn and unafraid to ask questions in order to grow.

What you’ll do:

• Join our small but mighty team supporting the Growth & Monetization product managers to use data to measure and prove success
• Sift through large datasets via query languages and BI tools for dashboards and reporting and create new complex datasets by collecting data from various sources
• Develop experimentation test plans, measure performance, and make recommendations based on A/B testing outcomes
• Collaborate effectively with cross-functional teams – marketing, web, product, engineering and our data warehouse team to achieve maximum results
• Be creative when scoping, sizing, and fulfilling large and small requests balancing efficiency and quality. You will partner with product managers when determining important metrics and targets for measuring the impact of their initiatives
• Sift through large data sets via query languages and BI tools for dashboards and reporting
• Continuously consider ways to improve our signup flow and buying experience - from first web visit to identifying which feature or product is driving trial conversions
• Use your visual and logical creativity to craft and build insightful dashboards for teams to stay on top of their critical metrics and initiatives
• Be rigorous about monitoring metric performance and conducting deep dives to investigate success drivers of funnel metrics

Desired Skills and Experience:

• BS/BA degree in business, statistics, economics, or related degree OR equivalent combination of education, training, and experience
• 5+ years of experience in strategy consulting, data analytics, business intelligence, or related field
• Excellent written and verbal communication skills. Comfortable presenting data and providing recommendations with confidence to senior level partners, even when there is ambiguity involved
• Familiarity with marketing funnel reporting and industry critical metrics, such as website sessions, MQLs, pipeline, conversion rates, and bookings
• Experience with BI tools (e.g. Explore, Tableau) and advanced Excel or Google Sheet functions
• Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries
• Experience analyzing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics)
• Experience with user behavior tracking platforms and their data (e.g. Pendo, Segment) a plus
• Experience running and tracking A/B tests with a strong understanding of statistical concepts

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only:  Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19.  Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.