Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network.  Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors.  Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally.  Front Line is the world’s top artist management company, representing over 250 artists.  These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

WHO ARE YOU?

Passionate and motivated. Driven, happy to deal with and remove ambiguity, a strong entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. Versatile, autonomous high performer in multiple disciplines. You are skilled in building consensus, making data-driven decisions, and delivering world-class customer experiences. You persuasively advocate for an idea, but always stay open minded and rigorously prioritize. You have a bias towards action. Most of all, you love to dig in and build amazing things with your team, always pushing the envelope. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

Live Nation Core Data Services is looking for a world class Senior QA Manager to lead our Discovery and Testing team, which identifies requirements, defines testing plans, and executes the full QA cycle on primarily internal data products for marketing and operations teams. A major part of this role is to help engineering teams ingest multiple data sources from business operations all over the world and ensure consistent, high quality data in those data flows. We need someone who can work with internal customer groups to lead discovery on what exactly data is needed and how it should be controlled or governed—and then define, build, and execute testing programs and protocols. This will serve global stakeholders, and team members will be in time zones spanning from US Pacific to India, so we need someone comfortable working globally across time zones.

This is a critical role on an entrepreneurial team with the resources, exposure, and customer base of the world’s leading live entertainment company. The person we're looking for will combine passionate QA and discovery analysis leadership with discipline and a keen attention to detail. We need a committed leader who builds trust throughout the business. We need research and iterative validation driving technical solutions in a Test Driven Development (TDD) process. We need someone who drives schedule on multiple roadmaps and backlogs because this is a shared-service team feeding multiple engineering groups, and major requirements for running the TDD process are clearly defined success criteria and very efficient post-development measurement. This is a key role on a high-performing team, and it will be highly visible across both North American, European, and Asian orgs.

WHAT THIS ROLE WILL DO

• In partnership with stakeholders and the Product team, lead the requirement discovery process in conjunction with building out a testing plan before sending the work to Engineering for development.

• Own end-to-end testing and validation on new data products including new data source ingestions, new view creation, metadata tooling, and orchestration platforms.

• Create, update, monitor and clarify detailed requirements, including specific test plans and data validation criteria, in JIRA tickets.

• Communicate desired scope and, where applicable, pre-written tests to engineers and work with them on designs.

• Monitor performance and measure impact (adoption, production issues, etc.) of data product enhancements and releases.

• Work with external third-party vendors to assess potential partnership opportunities and/or evaluate existing solutions.

• Accelerate the development process and increase the quality and reliability of the data products we produce.

• Work with engineers and program managers every day to set priorities, estimate timelines, and drive roadmap.

• Create and track measurements to enable successful design, build, test, launch, and when needed, wind-down of multiple products.

WHAT THIS PERSON WILL BRING

• 5+ years of as a QA engineer, with at least 2 years as a QA lead or manager.

• Strong data background; previous BI experience, Analysis, and/or Data Engineering a plus.

• Strong technical savvy; ability to work and communicate effectively with data engineers.

• Experience connecting directly to data sources and writing your own SQL queries; any Python, Spark, or Databricks experience a huge plus.

• Ability to be creative and think of efficient ways to test and validate changes to data pipelines, models, and views.

• Expertise documenting requirements that translate business needs into technical requirements as defined by the specific tests that prove those requirements are met.

• Strong written and oral communication skills to effectively interact and facilitate discussions with cross functional teams across the business.

• Comfortable juggling multiple concurrent projects and setting priorities.

• Experience with JIRA / agile user story and acceptance criteria writing.

• Willingness to work with cross-functional teams across time-zones and odd hours as necessary.

• Excellent analytical skills required, experience with user behavior data will be a leg up.

• Track record of success launching data products or business applications.

• Passion for live music and events is a plus.

• Versatility to work across disciplines and unlock whatever capabilities are needed to make products successful; no job too big or too small mentality.

• Optimism with drive, drive, drive.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets

• WEALTH: 401(k) program with company match, Stock Program

• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support

• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

• OTHERS: Volunteer time off, crowdfunding network

Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.