Job Summary:

THE TEAM

The Live Analytics team is a market leading data analytics provider focused on innovation and unlocking the power of data for our clients and delivering insights to allow our clients make the best marketing decisions

THE JOB 

Ticketmaster Live Analytics team is looking for an experienced, motivated, and self-driven senior data engineer who can contribute towards various aspects of taking the Live Analytics offering to the next level and build new innovative data and AI products. This involves design, development, and production support of the systems as well as working with product teams and engineering teams in shaping the future of the application.

Now is an exciting time to join the team and make a real difference as well as showcase your design and architecture skills as we shape the next generation of analytics in ticketing with intelligent profile, machine-learning initiatives, integration with various components of the TM ecosystem, and overall, building a world-class system. If you are the sort of person that enjoys a fast-paced work environment, is able to quickly pick-up cutting-edge technologies and product concepts, and has the desire to experiment with and evaluate new technological paths forward, this is the role for you.

WHAT YOU WILL BE DOING 

• Write new ETLs to support both real time and new data and AI products.

• Work with product teams to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation keeping in mind costs, capacity, shelf-life and choosing the right tools and technologies.

• Design and develop peripheral systems and processes - monitoring and alerting services, ETL processes, automated offline workflows, automated build and deployment pipelines, systems for gathering application performance metrics, ensuring efficiency in cost.

• Ensure best practices in system development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.

• Create detailed documentation on systems as well as processes ranging from comprehensive overview of systems, runbooks for developing, monitoring and troubleshooting system issues and recommendations on future improvements.

• Managing project delivery from a day-to-day standpoint – participating in daily agile stand-ups, escalating blockers to stakeholders, ensuring timely completion of tasks & overall project & spring goals. Communicating updates to stakeholders and working with them on timelines.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

Need to know / be able to do

• Bachelor’s degree in Computer Science or related technical field.

• Experience building Data Lakes, Data Warehouse using big data and cloud stack.

• 5+ years of experience on software development using Agile, dev ops that include designing, developing, and implementing large-scale data engineering solutions.

• Expert level proficiency in Python Programming language with at least 4 years of experience.

• Expert level proficiency in ANSI SQL /Spark SQL with at least 5 year’s experience.

• Experience with BI reporting tools like Quick sight, Tableau.

• Proficiency in Spark streaming and spark concepts.

• Experience working with diverse data sources and data formats ( json, parquet, csv, psv, delta)

• Experience working with cloud services such as AWS along with cloud-based data sources(S3)

• Experience building ETL with batch and real time stream processing.

• Experience using version control system such as git and CI/CD

Nice to know / good to have

• Experience with building workflows and ETL’s in the databricks.

• Experience ingesting data produced by real time systems like Kafka

• Guiding and mentoring skills - guiding and mentoring junior members - helping them understand technologies, the project, best practices and in general setting them up for success.

• Experience building and deploying ML models using ML Flow.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Strong verbal communication, ability to clearly communicate ideas, work status, advocate for (or against) a particular approach or design.

• Documentation skills - ability to make the path easier for new team members / new hires / interns by organizing knowledge in Confluence, wiki, or similar.

• Ability to manage self and own time, deliver work on time, evaluate and estimate work

• Ability to work with various teams, including tech and product, incorporate their inputs into the work being done, and manage expectations on issues & enhancements.

TICKETMASTER VALUES

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-Remote

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The expected compensation for this position in California is:

The expected compensation for this position in Washington is:

** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California or Washington or perform the position from California or Washington. Similar positions located outside of California or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California and Washington Laws, a potential new employee’s salary history will not be used in compensation decisions.