Job Description

It’s a very exciting time to join Zendesk! As a leader in customer service software, marching towards our multi-billion $ in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.

The Strategic Finance and Analytics team leads decision support for pivotal company-wide initiatives, drives business intelligence projects and delivers top-line reporting and forecasting! We are looking for someone who is passionate about data and has the right blend of technical ability and business sense to deliver key reports and business insights to leadership, including the CFO and C-Staff. You will be part of a small but impactful team and will play a pivotal role in shaping how the team scales and delivers strategic analytics and decision support in a cross-functional organization across finance, sales, marketing, customer success, product, enterprise data and operations teams.

About you

• You are very comfortable with large datasets
• You are intellectually curious and like to search for context and insight behind the numbers
• You have excellent analytical and critical thinking skills, with the ability to develop creative solutions to complex problems
• You are a strategic problem solver who can see the big picture, and granular details as needed
• You have an interest in framing business questions with data
• You have a great work ethic with a strong desire to exceed expectations
• You have excellent verbal and written communication skills and are able to communicate well across different audiences
• You are a motivated self-starter who thrives working in a fast-paced, dynamic environment
• You are thorough, resourceful, and scrappy
• You have excellent organization and project management skills and have experience working in a fast-paced environment with tight deadlines and multiple, competing priorities
• You have an interest in working with cross-functional teams and inspiring change

What you'll be doing

• Regularly report findings to leadership, including C-Staff, to help guide decision-making
• Using your technical skills and business insight, you will perform analysis, build decks and dashboards to generate insights
• Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers
• Collaborate with the Enterprise Data team on technical requirements and analysis
• Develop and maintain sophisticated financial, operating and forecasting models
• Design, implement and track important metrics to measure performance against strategic goals, identify emerging trends and provide insights about the drivers of performance and return on investment
• Actively monitor and analyze data and trends, and formulate important recommendations to management
• Lead cross-functional initiatives, build organization consensus and manage multiple partners
• Forge relationships within the finance organization and our business partners to drive cross-functional projects

What you bring to the role

• 4-8 years in an analytics, business intelligence, strategy consulting, or investment banking role, or experience on a Strategic Finance team at a fast-growing company
• Good SQL skills
• Experience building financial models and developing automated reports and dashboards
• Excellent written and verbal communication skills
• BS/BA in economics, business, accounting computer science, mathematics, engineering or related degree required; (MBA/CPA or equivalent a plus)
• Previous SaaS experience a plus

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About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

For jobs in the US only:  If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

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