Best Egg
Wilmington, DE
201-500 employees
We inspire confidence to overcome challenges with everyday finances by providing simple, personalized, and accessible solutions.
Other Open Roles
Prior Listings
Secured Loan Strategy Analyst
Secured Loan Strategy Analyst
This job is no longer open
Best Egg is a consumer financial technology platform that aims to help people feel more confident about their everyday finances through a suite of products and resources. Our digital financial platform offers simple, accessible, and personalized financial solutions including personal loans, credit cards, and a financial health resource center.
Our culture and values are one of the core reasons why our customers keep returning to Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our associates are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others, Best Egg is the place for you.
Best Egg celebrates diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.
Marlette is seeking a Secured Loan Strategy Analyst to develop, optimize, and analyzes strategies within the Application Servicing and Verifications lines of business for our Secured Loan offerings.
You will be accountable for designing, testing and implementing strategies to maximize conversion and verification rates in order to drive step-change growth across our Secured product line. Additionally, you will identify areas for opportunity to streamline current processes and introduce new tools to achieve maximum efficiency and reduce operating expense.
As a strategy analyst you will work with the Operations leadership team to present strategy effectiveness, analyze trends, and build meaningful MI to drive growth, performance, reduce expense, and mitigate risk. Your creative thinking and problem-solving skills will be used to drill down on high-level requirements to develop and implement strategic initiatives. Additionally, you will have the pleasure of working directly with internal and external technology teams to relay business requirements, outline desired results, and review success metrics.
To be successful in this role, you should bring a strong command of analytical programming languages to the table in either SAS or SQL. Also, it will be beneficial to have prior contact center experience, including experience with multi-channel contact tools and IVR so that you can bring ideas to optimize Secured Loan Application Servicing and Verifications strategy within our growing company.
This is a full time, permanent position with competitive benefits and upward mobility within fintech strategy management. If you call yourself a self-starter who enjoys unique challenges and opportunities, then you will thrive in this role.
Key Responsibilities
- Perform analyses to measure performance & identify trends within Application Servicing and Verifications.
- Design effective outbound multi-channel contact strategies to maximize contact rates, increase conversion, and drive growth across multiple product lines.
- Understand the existing test/control strategies, monitor the performance, and share findings with various stakeholders.
- Introduce new tools and strategies to improve operational efficiency and reduce customer friction while mitigating fraud risk.
- Own IVR and other self-service channel experience for Application Servicing and Verifications.
- Draft technical requirements and serve as subject matter expert for Operations Strategy.
- Cultivate good working relationships with other business units, particularly Implementation/Tech, Credit, and Decision Science.
- Perform ad-hoc analytics, create reporting and presentations.
Requirements
- 3+ years of experience in a similar analytical role
- 3+ years of SAS, SQL, or other analytical programming languages
- Bachelor’s Degree in Computer Science, Management Information Systems, or equivalent work experience
- Experience in reading and understanding data trends
- Strong analytical and critical thinking skills
- Experience in analyzing operational data & metrics preferred
- Financial Services experience is a plus
Leadership
- Comfortable interacting and engaging with colleagues from all levels of management across all business units and third-party suppliers
- Ability to translate business requirements into technical specs and/or code
- Ability to work independently to identify and fix process failures
- Highly motivated, well organized, capable of developing and executing upon a project plan, and able to communicate status effectively
Culture
- Ability to succeed within a cross-functional team emphasizing Collective Ownership in a fast-paced environment
- Be confident and willing to challenge status quo but also willing to concede and execute other’s ideas when necessary
- Capable of teaching and learning from others to promote continuity of knowledge and personal development
- Ability to work effectively independently and as a team member
- Excellent English written and verbal communication skills
Our Brand:
At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances. For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today’s borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
· Pre-tax and post-tax retirement savings plans with a competitive company matching
program
· Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
· Multiple health care plans to choose from, including dental and vision options
· Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
· Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
This job is no longer open